Shipping
Shipping & delivery
Here you'll find everything about delivery times, tracking and how to follow your parcel all the way to your door.
01 Delivery time
We prepare and pack all orders within 3 business days to make sure your items are quickly on their way.
Standard delivery takes about 5–9 business days, depending on where you live.
Every order comes with a tracking number, so you can follow your parcel from our warehouse all the way to your door. We keep you updated along the way so you always know where your order is.
02 Transport and delivery method
We work with reliable carriers to make sure your items are delivered safely and on time.
If there are delays caused by unforeseen events, we will let you know as soon as possible.
03 Order tracking
Once your order has shipped, you can track it on our tracking page. There is also a link in your order confirmation so you can follow your parcel while it's in transit.
Please note: If the parcel doesn't fit in your mailbox, it will be left at your door.
04 Delivery issues
If items have been damaged in transit, please contact us immediately for further instructions on how to return the product or receive any compensation.
05 FAQ
Where will my parcel be delivered?
Your parcel is delivered to your mailbox, your door or a pickup point, depending on its size and the carrier. If it doesn't fit in your mailbox, it may be left at your door.
My parcel is delayed – what should I do?
First check the tracking. If the delivery time has passed or the parcel isn't moving, email us at support@elyssias.com with your order number and we'll help you.
Tracking says delivered but I haven't received my parcel
Check your mailbox, parcel locker and nearest pickup point, and feel free to ask your neighbours. If you still can't find it, contact us and we'll sort it out.
Can I change or cancel my order?
We pack quickly, so get in touch as soon as possible. If your order has already shipped, you'll need to accept the parcel and then make a return.
My parcel arrived damaged
Take photos of the parcel before opening it and contact us right away with the photos and your order number.
Questions about your delivery? Email us at support@elyssias.com.